High Court suspends penalty order on Shohoz.com

The National Directorate of Consumer Rights has imposed a fine of Tk 2 lakh on the ticket booking operator Shohoz.com based on the complaint lodged by Md Mohiuddin Howladar alias Roni, a student of Dhaka University (DU) agitating over mismanagement of train tickets. The High Court suspended the fine of Tk 2 lakh imposed on Shohoz.com by the Directorate of Consumer Rights Protection.

The High Court bench headed by Justice Mo Khasruzzaman gave the order on Sunday (July 31).

It should be noted that on June 13, Mohiuddin Rony tried to buy a ticket from Dhaka to Rajshahi on the railway website. The verification code was sent from BKash to the online payment system. But the ticket price was deducted from Bkash account before confirming it with pin number. Which means, he paid the money but did not get the ticket. After the incident, Roni went to Kamalapur railway station and complained to the railway server room. From there, it was said that this happened because of the system. Money will be refunded within 15 days.

According to Roni, the computer operator of the station sold the 680 Tk seat he had booked through the mobile app to another passenger for Tk 1,200 before his eyes. After that, he complained to the Directorate of Consumer Rights twice on June 14 and 15.

A hearing on Roni's complaint was held on July 20 in the meeting room of the National Consumer Protection Directorate. After the hearing, Shohoz.com, the company responsible for selling railway tickets, was fined Tk 2 lakh.